Shipping policy

Shipping Policy

Last updated: September 23, 2026

At Premium Pet Paw LLC, we want your order to arrive safely and as expected. This Shipping Policy explains our shipping practices, processing, delivery, tracking, and related shipping matters.

Shipping Destinations

Premium Pet Paw currently ships to addresses within the United States only.

We do not currently ship internationally.

Delivery to PO Boxes may not be available for certain products when the applicable carrier or fulfillment provider does not support PO Box delivery.

Free Shipping

Standard shipping is FREE on all U.S. orders with no minimum purchase required.

There is currently no additional standard shipping charge based on order value, product, or quantity.

Premium Pet Paw may update its available shipping services in the future. Any applicable shipping charge would be disclosed before the customer completes the purchase.

Order Processing and Shipment

Orders are submitted for processing after they are placed.

Because Premium Pet Paw works with third-party suppliers and fulfillment partners, processing and shipment timing may vary by product, fulfillment location, carrier, holidays, order volume, and other circumstances.

If we provide a specific shipment timeframe for an order or product, that timeframe is based on the information reasonably available to us at that time.

If we are unable to ship an order within an applicable promised shipment timeframe, we will provide notice and, when required, give the customer the option to consent to the delay or cancel the unshipped order for a refund.

Delivery

Transit and delivery times may vary depending on the product, destination, fulfillment partner, carrier, weather, holidays, and other circumstances outside our reasonable control.

Unless a specific delivery commitment is expressly stated, any delivery timeframe communicated by Premium Pet Paw or a carrier should be treated as an estimate rather than a guarantee.

Tracking Information

When tracking information is available, it may be provided after the order has shipped.

Tracking information is supplied by the applicable carrier and may take time to begin displaying updates.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an error after placing your order, contact us as soon as possible at support@premiumpetpaw.net.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional costs associated with reshipping the order may be the customer’s responsibility. Any such cost will be communicated before a reshipment is arranged.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned as undeliverable, please contact us so we can review the circumstances.

If the customer requests reshipment and additional carrier or fulfillment costs are incurred, we will disclose any applicable reshipping cost before arranging the new shipment.

Any refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

Lost, Damaged, or Incorrect Shipments

If your shipment appears to be lost or damaged, or you receive an incorrect item, please contact support@premiumpetpaw.net as soon as reasonably possible.

Please include your order number and, when applicable, photographs or other relevant information.

We may need to investigate the matter with the applicable supplier, fulfillment partner, or carrier.

If we confirm that an item was lost or damaged before delivery, or that an incorrect item was shipped, we will provide an appropriate resolution, which may include replacement or refund.

Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location and surrounding area and contact us at support@premiumpetpaw.net so we can review the available tracking information and assist where reasonably possible.

A carrier’s delivered scan does not prevent us from reviewing a suspected delivery error or other shipping issue. However, a reported missing package after confirmed delivery does not automatically qualify for a replacement or refund. Each situation will be reviewed based on the available tracking information, circumstances, and applicable law.

Changes to Shipping Information

If you need to correct or update shipping information after placing an order, contact support@premiumpetpaw.net as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or shipment.

Returns & Refunds

Returns, cancellations, and refunds are subject to our Returns & Refunds Policy and applicable law.

Premium Pet Paw LLC
82 Wendell Ave, STE 100
Pittsfield, MA 01201
United States

Customer Support: support@premiumpetpaw.net
Order-Related Inquiries: orders@premiumpetpaw.net
General Inquiries: info@premiumpetpaw.net
Phone: +1 781-882-7882