FAQ

Shipping

How much does shipping cost?

Nothing. Every order ships free, with no minimum to reach.

How long will my order take?

Orders usually leave within 1 to 3 business days. After that, most arrive in about 8 days, a little faster or slower depending on where you are.

Where do you ship?

I ship across the United States. More countries will follow.

How do I track my order?

You will get a tracking link by email as soon as your order ships. If you have not seen it after 3 business days, email support@premiumpetpaw.net and I will send it to you.

Returns

What is your return policy?

Thirty days from the day it arrives. Items need to be unused and in their original packaging. Full details are on the Refund Policy page.

What if my item arrives damaged or wrong?

Email support@premiumpetpaw.net with your order number and a photo. I will make it right, and you will not pay to send a damaged item back.

Products

What do Essential, Signature and Premium mean?

They are quality tiers, not product categories. Essential is the practical everyday version. Signature adds comfort and better materials. Premium is the most durable option I carry. The same type of product can appear in more than one tier, so you pick the level that suits you.

How do I choose the right size?

Every product page lists measurements, and for collars, harnesses and leashes it is worth measuring your dog rather than going by weight. A full sizing chart with breed guidance is on the way. Until it is up, send me your dog's breed and measurements and I will tell you which size to order.

Orders and payment

How do I get 15% off?

Join the Pack. Enter your email in the signup popup and your code arrives right away. One use per customer.

What payment methods do you accept?

All major cards, plus Shop Pay, Apple Pay and Google Pay.

Can I change or cancel my order?

Email support@premiumpetpaw.net as soon as you can. I can usually catch an order within the first few hours. Once it has gone to fulfillment it is on its way, but you still have thirty days to return it.

Still need help? Email support@premiumpetpaw.net or call 781-882-7882.